Get in Touch With Us

This page tells you how to reach the editorial team behind Casino en ligne Québec, what we can realistically help with, and what falls outside what an independent comparison site is able to do. We research and compare online casinos accessible from Québec — with a particular focus on sites that accept Interac e-Transfer deposits — and readers write to us most often about payments, licensing and bonus conditions. Contact details and typical response windows are below.

Email is the fastest route

Write to us at [email protected]. We aim to reply within two business days, Eastern Time (EST/EDT). Messages are read by a person, in French or English — whichever you write in.

To get a useful answer on the first reply, include the operator name as it appears on the site, the page you were reading, and, where relevant, the date (YYYY-MM-DD) you saw the offer or term you are asking about. Bonus terms and payment limits change without notice, so a date helps us verify what you saw.

Where we can help — and where we cannot

Your enquiry	What we can do
A bonus term, wagering requirement or withdrawal cap looks wrong on our page	Re-verify against the operator's current terms and correct or remove the entry
A licence number or licensing authority appears inaccurate	Re-check the register of the issuing authority, including the Kahnawake Gaming Commission, and update the verification link
General questions about Interac e-Transfer, Visa Débit, iDebit, Instadebit or wallet deposits	Explain how each method usually works and what to check before depositing
A pending withdrawal, a locked account, a KYC document rejection or a bonus that was not credited	Point you to the operator's own support channels — we have no access to any account
A dispute with an operator not authorised by Québec	Explain the limits of your recourse honestly; we cannot mediate or compel anyone
Gambling harm, for yourself or someone close to you	Direct you to the Québec help resources listed further down

We are not an operator, a regulator or a payment processor. We cannot release funds, reverse a transfer, restore access to an account, override a self-exclusion, or intervene in a complaint. If your money is involved, contact the operator's clavardage or courriel support first, then the authority named on its licence.

Affiliate disclosure, stated plainly

Casino en ligne Québec earns commission when a reader opens an account through some of the links on this site. That funding pays for the research. It does not buy a position: rankings and editorial ratings are set by our own criteria, and an operator cannot pay to be listed higher, to have a drawback removed, or to avoid being delisted. If you believe a page reads as though it were bought, say so in your message — that is exactly the kind of feedback we want on the record.

Commercial enquiries are welcome at the same address. Please introduce the company, the brands involved and the licence under which they operate. We do not publish sponsored reviews presented as editorial, and we do not accept content written by an operator.

Before you write about a specific operator

Most reader questions about a named casino are answered faster by checking three things yourself. Our write-ups below show what we look at and where each one falls short.

Betninja

Ranked first on our list, with an editorial rating of 10.0, largely because it is one of the operators our readers most often ask about in connection with Canadian-friendly deposit routes. Its advertised welcome offer is €1,000 + 100 Free Spins. The material point to raise with us — or with the operator — is the currency: the offer is denominated in euros, so a Canadian player funding an account in dollars may face a conversion charge on the deposit and again on withdrawal, and the bonus ceiling in CAD moves with the exchange rate. Limitation: a euro-denominated account is a poor fit if you want clean Interac e-Transfer amounts in Canadian dollars, and conversion costs are set by your bank or card issuer, not by us.

WinnerIsland

Rated 9.9. It appears here because its headline offer, $2,500 + 100 FS, is quoted in dollars, which readers comparing Interac deposits generally find easier to reason about. Before you write to ask, confirm on the operator's own terms page which dollar is meant and what the wagering requirement, expiry period and maximum withdrawal from bonus funds are — those three numbers decide whether a large headline figure is worth anything. Limitation: a high maximum bonus almost always comes with a proportionally large turnover requirement, and we do not publish figures we have not verified.

Cashed

Rated 9.8. A deliberately smaller offer — 100% bonus up to €100 — which is why it is in this list: a modest matched deposit is usually cheaper to clear than a four-figure one, and readers on $5 or $10 deposit budgets ask about exactly this shape of promotion. Again the currency is euro, so the conversion caution above applies. Limitation: the low ceiling gives no benefit to anyone depositing more than the matched amount, and game contributions to wagering vary by title, so slots and table games will not clear it at the same rate.

SlotsGem

Rated 9.8, and the one on our list advertising in Canadian dollars: a welcome bonus of 300% up to 10,000 CAD + 750 Free Spins. Percentages that large and free-spin counts in the hundreds are the ones we get the most correction requests about, because the practical value depends entirely on the fine print — wagering multiple, per-spin value, expiry, and the cap on withdrawable winnings. Limitation: the advertised maximum is reachable only with a very large deposit, and we make no claim about how easily any part of it converts to withdrawable cash.

The remaining operators on this page — CoinPoker (9.6), Vegasnow (9.6), HugoCasino (9.5), Crowngreen (9.5), Slotowl (9.3) and CrownPlay (9.3) — are listed with their headline offers only. CoinPoker's 100% Rakeback Deal is a poker-style rebate rather than a casino matched deposit, so it works differently from the others. Ask us about any of them and we will tell you what we have verified and what we have not.

Questions about payments we answer most often

Since this site leads on Interac-friendly casinos, payments dominate our inbox. We can explain the general mechanics; we cannot promise any limit, fee or timing on your behalf.

• Interac e-Transfer — the most familiar route for Québec players, initiated from your own bank. Check the operator's minimum and maximum per transfer, whether it charges a fee, and whether Interac is available for withdrawals as well as deposits. Many sites accept it one way only.
• Visa Débit and credit cards — widely accepted for deposits; some Canadian issuers decline gambling transactions outright, and credit card deposits may be treated as cash advances with interest from day one.
• iDebit and Instadebit — bank-linked intermediaries built for the Canadian market, useful where direct bank transfer is unavailable. Both may apply their own transaction fee on top of anything the casino charges.
• E-wallets and prepaid vouchers — convenient, but some operators exclude wallet deposits from welcome bonus eligibility. Read that clause before you fund the account.
• Currency conversion — if the casino's account currency is not CAD, expect a spread on the way in and again on the way out. That cost is invisible in the advertised bonus figure.

On withdrawals: every operator runs identity verification (KYC) before releasing funds, typically requiring photo ID, proof of address and proof of payment method. Submitting those documents at signup rather than at cash-out is the single most effective way to avoid a delay. Timings vary by operator and method and we do not publish estimates we cannot confirm.

What is on offer, so your message reaches the right place

The operators covered here run several product lines, and questions land better when you name the right one. Slot machines make up the bulk of most catalogues, in varying volatilities and with return-to-player figures that the provider publishes — check them in the game's information panel rather than relying on any claim made in marketing. Table games cover blackjack, roulette, baccarat and poker variants, usually as software-driven versions. Live-dealer rooms stream a human dealer in real time, with higher table minimums and, importantly, a lower contribution to wagering requirements at many casinos. Beyond the casino floor, several of these same brands also operate sports betting, virtual sports, bingo or online poker under the same account and the same wallet — CoinPoker's rakeback structure is a poker product, not a slots promotion. Bonus terms almost never carry across product lines: a casino welcome offer generally cannot be cleared on sports wagers.

If you write about a specific game, please name the software provider too. Providers licence the same title to many operators, and a fault is more often with the game studio than with the casino.

The legal position in Québec — read this before asking whether a site is legal

This is the question we receive most, so here is our standing answer. In Canada, the Criminal Code delegates the regulation of gambling to the provinces. Québec has assigned online operation to Loto-Québec and has not created a private licensing regime — unlike Ontario, which has issued licences since 2022, valid for that province alone.

It follows that the casinos compared on this site are not authorised by the Government of Québec. Only the offer operated by Loto-Québec is authorised here. Three statuses need to be kept apart:

1. Accessible — the site loads from Québec. There is no blocking of unauthorised sites; Bill 74, which would have required it, was found unconstitutional.
2. Licensed — the operator holds a licence from a foreign authority, or one issued by the Kahnawake Gaming Commission. Verify the licence number directly with the issuing authority's register; a badge in a website footer is not verification.
3. Authorised by the province — applies to Loto-Québec's offer only.

A foreign licence, or a Kahnawake licence, is not an authorisation from the Government of Québec. Playing on these sites is not prohibited for the player, but the operator is not supervised by the province and no provincial recourse is available to you if something goes wrong. We take no position on the jurisdictional debate surrounding Kahnawake licensing. We will never describe a site on this page as approved by Loto-Québec or supervised by the RACJ, and if you find wording anywhere on this site that implies otherwise, that is a correction we will act on immediately.

Eligibility: the minimum age in Québec is 18. Several other Canadian provinces set it at 19, and individual operators may impose their own age floor, country restrictions, excluded payment methods and excluded games. We will not answer questions about accessing a site from a jurisdiction where it is restricted, and we do not advise on VPNs or on circumventing geolocation or a self-exclusion.

On tax: winnings are generally not taxable for the occasional player, but may be taxable where gambling amounts to a regular and substantial source of income. That assessment depends on your own circumstances — speak to a tax professional rather than to us.

How we assess the operators you are writing to us about

Our ratings are editorial. They are not customer review scores, and no one on the team has deposited, played or withdrawn at these sites. What we do is research and verify published information.

• Licence issuer and number, checked against the issuing authority's own register, with a verification link where one exists.
• Account currency and whether Canadian-relevant deposit routes, Interac among them, are supported for deposits, withdrawals or both.
• Bonus terms as published: wagering multiple, expiry, maximum withdrawal, excluded methods and game contribution rates.
• Breadth of the catalogue by category — slots, table games, live-dealer rooms — and the software providers behind it.
• Performance on smartphones and tablets, in the mobile browser and in any application the operator offers.
• Availability of French-language support, including clavardage, and the responsible gambling tools on the account: deposit limits, session limits, cooling-off and account closure.

Commission does not buy position. Where we cannot verify something, we leave it out rather than estimate it, and every operator we cover is listed with at least one genuine drawback.

If gambling has stopped being entertainment

Gambling is not a way to make money. If you are worried about your own play or someone else's, free, confidential, bilingual help is available in Québec 24/7 from Jeu : aide et référence — 1 800 461-0140, with chat and information at aidejeu.ca. Additional resources are available at bienjouer.ca, and Info-Social 811 provides psychosocial support by phone.

One thing readers frequently get wrong: the Loto-Québec self-exclusion programme covers Loto-Québec's own offer only. It does not extend to the sites compared here. If you want to be excluded from an unauthorised operator, you must request it with that operator directly, and no provincial protection stands behind it. Mention a self-exclusion concern in your message and we will point you to help resources rather than to a casino.

Corrections, and the last word

Pages on this site carry a fact-check date — this one was last reviewed Sep 28, 2026 by Jérôme Proulx. If you find something out of date, unclear, or simply wrong, a short email is the most useful thing you can send us. Readers outside the Québec market sometimes arrive here looking for other jurisdictions; our overview of casinos outside the GamStop scheme in the UK covers a different regulatory picture entirely and may be the page you were after.

Take your time deciding, verify any licence yourself before you deposit, and write to us if something does not add up. We would rather answer a question before you sign up than after.